Just a few short years ago you could expect a customer to give you a call or send an email if they had a question, problem or some other type customer-service issue.
But the channels with which customers communicate with brands aren’t the same as they used to be.
Tech-savvy customers are reaching out via social media—and the rules are completely different. Business owners need to have a strategy for communicating with and exceeding expectations for these customers.
To find out how to provide top-notch customer care over social media, don’t miss this free webinar, Customer Care Strategies Using Social Media, presented by Comcast Business and Entrepreneur….