In business, perception is everything: A single bad experience can burn a brand name and ruin a company’s reputation.
So it’s no surprise that well-known tech companies including Comcast, Facebook, Dish, Sprint and Charter Communications landed on a list of America’s most hated businesses.
Financial news site 24/7 Wall St. this week released a report identifying “12 companies hated by customers, employees and the general public.” Their findings are based on consumer satisfaction surveys and worker reviews.
Comcast topped the list, boasting a “significantly worse” score than the internet and subscription TV service industry averages, according to 24/7 Wall St. In J.D. Power’s rating of major wireline services, the firm received the worst scores in cost to consumer, performance, billing and reliability.
Clients are understandably…